Our Refund Policy
At Etayyim & Co, your satisfaction is our priority. We believe in fair, transparent, and hassle-free refund processes — because you deserve nothing less than the best.
Your Satisfaction Matters
At Etayyim & Co, customer satisfaction is at the heart of everything we do. We are committed to providing premium products across our collections, including Fragrances, Elegant Living, Lifestyle Essentials, Fashion Accessories, Beauty and Skincare, Luxury Watches, Women's Apparel, and Tech Essentials. If your purchase does not meet your expectations, we are here to provide a fair and transparent refund process.
How It Works
Simple steps to process your refund request efficiently
Submit Request
Contact our support team with your order number and reason for return.
Quick Review
Our team reviews your request promptly and guides you through next steps.
Ship It Back
Use a trackable shipping service to return your item safely to us.
Inspection
We carefully inspect the returned item to verify its original condition.
Refund Processed
Approved refunds are sent back to your original payment method securely.
Stay Updated
Receive notifications at every step until your refund is complete.
Refund Eligibility
To qualify for a refund, items must be returned in their original condition, unused, unworn, and with all original packaging, tags, and accessories included. Products that show signs of use, damage caused after delivery, or missing components may not be eligible for a refund.
Return Request Process
If you wish to request a refund, please contact our customer support team within the applicable return period after receiving your order. Include your order number, a brief explanation of the reason for your request, and clear photos if the item arrived damaged or incorrect. Our team will review your request and guide you through the next steps.
Refund Approval and Processing
Once your returned item has been received and inspected, we will notify you regarding the status of your refund. If approved, your refund will be processed to the original payment method used during checkout. Processing times may vary depending on your payment provider and financial institution.
Items Not Eligible for Refund
Certain products may not qualify for a refund due to hygiene, safety, or customization reasons. Opened fragrances, used beauty and skincare products, personalized items, intimate apparel, and products that have been significantly used or altered are generally not eligible unless they arrive damaged or defective.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. We will carefully review the issue and work quickly to provide a suitable solution, which may include a replacement, exchange, or full refund based on the circumstances.
Return Shipping Guidelines
Customers may be responsible for return shipping costs unless the return is the result of our error or the product arrives damaged or defective. We recommend using a trackable shipping service to ensure your returned package reaches us safely. Etayyim & Co cannot be responsible for items lost during return transit.
Our Commitment to You
Etayyim & Co values honesty, quality, and long term customer relationships. We strive to make every shopping experience smooth, secure, and enjoyable. If you have any questions regarding our Refund Policy, our dedicated support team is always ready to assist you and ensure your experience with us remains exceptional.
Need Help?
Our dedicated support team is always ready to assist you with any questions about our refund process.